25+Years Turning Customer Friction Into Revenue
I'm Christina Pinkley, a Customer Experience and User Experience professional that has led strategy across fintech, healthcare, and telecom.
I have a deep understanding of how different Customer and User experiences can impact satisfaction, I aim to enhance interactions and develop meaningful connections.
Customer Experience VS. User Experience
Customer Experience is a holistic view across all channels including: marketing to potential customers, retail experience (in-store), customer support (calling), chat, Interactive Voice Response (IVR), email, IT, etc...
User Experience is a part of the Customer Experience it lives inside the product.
Key Achievements
Professional Highlights
Excellence in User Experience Award
Recognized for outstanding contributions to user experience design, resulting in significant increases in customer satisfaction scores.
Customer Loyalty Innovation Award
Honored for developing innovative strategies that transformed customer loyalty programs, enhancing engagement and retention.
Next Gen Customer Experience Award
Achievement in the success in boosting customer loyalty, engagement, and retention through new opportunities.
SS&C Technologies:
$80M to $400M projection in automation technology
United Health Group:
$870M in decreased OPEX savings due to reduceing emergency room visits.
United Health Group:
$4.51B Medication Adherence Savings
United Health Group:
$46.1M projected reductions in hospitalizations
T-Mobile/Sprint:
Added 50,000 users in client feedback program
KC Eye Specialists Ophthalmology:
Increased client retention 600%